This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Castle Hearing (Cerustop).

If you have any requests concerning your personal information or any queries with regard to these practices please contact Castle Hearing (Cerustop). Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.


We collect information from visitors to this website via the following:

  • Through the use of online forms;
  • Through email hyperlinks;
  • Every time you email us your details We collect additional information automatically about your visit to our website via cookies.

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.

Find out more about cookies on

Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on

Please note however that turning off cookies will restrict your use of our website. By continuing to use this site you are agreeing to the use of cookies as detailed above.

We do not store credit card details nor do we share customer financial details with any 3rd parties.


We process personal information collected via this website for the purposes of:

  • Providing and personalising our services;
  • Dealing with your enquiries and requests;
  • Providing you with information about our products and services;
  • Administering orders and accounts relating to our customers;
  • Administering membership records;
  • Maintaining information as a reference tool or general resource;
  • Crime prevention and prosecution of offenders.

Please note that your information may be used to send you details of those products that we offer that we have identified as likely to be of interest to you. If you indicated any preferences when providing us with your data, we will use these to determine what information we provide you with.

If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please call us on 0800 130 3675

Alternatively, you can also write to Customer Service Manager at UK Health Sales Ltd


UK Health Sales Ltd
1A Irving Street

Company Registration No: SC546661
VAT No: 261 3042 44

From time to time we would like to be able to pass your information to carefully selected third parties that offer products or services that we have identified as likely to be of interest to you.

By entering into an agreement with us when you placed an order, entered a competition or prize draw run by us or on our behalf, you have consented to this use of your data.

You may ask us at any point not to share your information with third parties for this purpose, please email us at

We will only disclose data to:

  • Business partners;
  • Government bodies and law enforcement agencies;
  • Successors in title to our business.


Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis.

This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation.

By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Amendments Please note that this privacy policy is subject to change from time to time. It was last updated in July 2019.