We will always endeavour to despatch your order, when requested, on the day you place your order – providing your order is received by 3.00 pm. On the rare occasion that a product is not in stock this may not be possible. Should this happen we will try to contact you to propose an alternative product of equal value. Please note we do not offer a same day delivery service.

All UK deliveries are made by Royal Mail.

Please note, we cannot be held responsible for any third-party involvement where delays occur to deliveries.

If we are delivering your order to a third party address (for example to a friend or relative) you must please ensure that you provide us with a full and accurate address including the correct postcode. We will not be liable for orders lost or delayed due to wrong or incomplete address details.

Delivery is deemed to have been made when delivered to the address provided. We will not be liable if the delivery fails for any reason to reach the intended recipient.

If we are delivering to a business or institution address, delivery will be made to the address that you have selected. Castle Hearing shall be deemed to have delivered your order to the intended recipient by delivering it to the reception area or post room of that address.

Should there not be someone in to accept delivery during working hours or if the courier considers that your order will not fit through the letter box a card will be left informing the recipient that they have tried to deliver. They will request that the recipient contacts their local sorting office to arrange collection or to re-deliver at a suitable date.

We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local Royal Mail sorting office within a reasonable time to arrange collection or re-delivery.

UK Delivery Area: United Kingdom includes Scotland, England, Northern Ireland and Wales.

If returning goods please obtain a proof of posting from your delivery service provider. Without this we cannot be responsible for any items that fail to reach us.

UK Health Sales Ltd
1A Irving Street